NCFE Level 2 Diploma In Business Administration
3rd April 2022
NCFE Level 2 Diploma In Customer Service
£0.00
The NVQ Certificate/Diploma in Customer Service is for anyone who works in a customer-facing role.
You don’t need any prior qualifications. For Levels 1 and 2, you might be a young learner or an adult. For Level 3 you must be at least 16 years old, and for Level 4 you should be at least 18.
Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.
You complete two core units:
- Communicate using customer service language
- Follow the rules to deliver customer service.
You also take 20 credits’ worth of optional units. You choose at least one unit from each of four groups:
- Impression and image group
- Delivery group
- Handling problems group
- Development and improvement group.
Examples of units include:
- Maintain a positive and customer-friendly attitude (Impression and image group)
- Promote additional services or products to customers (Impression and image group)
- Deal with customers using bespoke software (Delivery group)
- Deliver customer service using service partnerships (Delivery group)
- Monitor and solve customer service problems (Handling problems group)
- Apply risk assessment to customer service (Handling problems group)
- Lead a team to improve customer service (Development and improvement group)
- Gather, analyse and interpret customer feedback (Development and improvement group)
These qualifications can help you get ahead in almost any industry, as good customer-service skills are essential for many jobs.
Those looking to start a customer-service focused career may want to take these qualifications as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship.
If you’re committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification. After completing the Level 1 NVQ, you could take:
- Level 2 NVQ Certificate in Customer Service
- Level 2 Certificate in Customer Service
- Customer Service Apprenticeship.
After completing the Level 2 NVQ, you could progress to:
- Level 3 NVQ Diploma in Customer Service
- Level 2 Certificate in Customer Service
- Customer Service Apprenticeship.
After completing the Level 3 NVQ, you could advance to:
- Level 4 NVQ Diploma in Customer Service
- Level 3 NVQ Certificate in Customer Service
- Customer Service Advanced Apprenticeship
In addition, we also have a number of Higher Level qualifications offered through ILM.
Learners at any level could also progress onto an NVQ or SVQs in other work-related areas, for example administration, retail, contact centres accounting, IT and other technical sectors.
